Refund policy
Returns & Refunds
Our Commitment At S.S. Williams, we take pride in the quality of every handmade bandana we create. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unwashed, and in their original condition with tags attached.
To initiate a return, please contact us at info@sherriswilliams.com with your order number and reason for return. Once approved, we'll provide return instructions.
Please note: the cost of return shipping is the responsibility of the customer.
Cancellations Orders may be cancelled within 1 hour of purchase, provided they have not yet entered processing. To request a cancellation, please contact us immediately at info@sherriswilliams.com with your order number. An order is unable to be cancelled after this time frame.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Non-Returnable Items The following items are not eligible for return or refund:
- Items purchased on final sale or with a discount code
- Items that show signs of wear, washing, or damage caused by the customer
- Gift cards
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us immediately with a photo and your order number. We'll resolve it promptly at no cost to you.
Questions? Reach out to us at info@sherriswilliams.com — we're happy to help.